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Remote Technical Support Specialist

1 week ago

Halifax, Nova Scotia, Canada Mass Markets Full time
Job DescriptionPosition Responsibilities
  • Listen to customers, understand their needs, and resolve customer issues.
  • Utilize systems and technology to complete account management tasks.
  • Recognize sales opportunities and apply sales skills to upgrade.
  • Explain and position the products and processes with customers.
  • Aappropriately escalate customer dissatisfaction with managerial team.
  • Ensure first call resolution through problem-solving and effective call handling.
Candidate Qualifications
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • BASIC KNOWLEDGE OF MICROSOFT OFFICE SUITE (EXCEL, POWERPOINT, WORD, OUTLOOK)
  • BASIC UNDERSTANDING OF WINDOWS OPERATING SYSTEM