Operations Manager

1 month ago

Vancouver, British Columbia, Canada EightSix Network Full time

Job Title: Operations Manager

Job Summary:

We are seeking an experienced Operations Manager to oversee the day-to-day operations of our expansive waterfront estate, which operates like a five-star luxury boutique resort. The successful candidate will be responsible for managing the estate's maintenance, renovations, and events, as well as ensuring seamless coordination between departments to maintain the highest standards of service and hospitality.

Key Responsibilities:

  • Oversee all operational aspects of the estate, including property maintenance and renovations, vendor management, and event planning.
  • Ensure seamless coordination between departments to maintain the highest standards of service and hospitality.
  • Manage and self-perform preventative maintenance when appropriate.
  • Manage inventory, procurement, and vendor relationships to meet the needs of the estate and its guests.
  • Manage transportation and guest accommodations logistics.
  • With Estate Manager's guidance, manage and oversee external vendors to facilitate efficient, cost-effective, and quality outcomes.
  • Responsible for preventative maintenance plans and execution and ensure all logs are up to date.
  • Collaborate with the Estate Manager and other team members to proactively identify work and services that need to be performed and make recommendations to the Estate Manager.
  • Flag and rectify newly discovered issues and other items of importance and notify the Estate Manager where applicable.
  • Advise on and provide input to improve day-to-day operations relating to SOP manuals, systems, inventories, and schedules, etc.
  • Administer all schedules for monthly, seasonal, and annual maintenance for the interior and exterior of the portfolio and addressing all maintenance issues appropriately.
  • Provide operational support for construction, renovation, systems upgrade, and landscaping projects.
  • As required, schedule, negotiate with and supervise contractors and vendors, while monitoring their access to the properties.
  • Manage ad-hoc tasks, projects, and assignments, as determined by the Estate Manager, Principal, and/or Director of Properties.
  • Conduct regular inspections of the property to identify maintenance needs and address any issues promptly. Respond to any property issues on an on-call basis. Must be available at all times.
  • Provide leadership, guidance, and support to staff to foster a positive work environment and team environment.
  • Stay informed about industry trends, best practices, and regulatory requirements to ensure compliance and drive continuous improvement.

Qualifications:

  • Proven experience in Estate Operations management, preferably in the hospitality industry.
  • Strong organizational and problem-solving skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent leadership and interpersonal abilities, with a focus on building and maintaining positive relationships with staff and stakeholders.
  • Detail-oriented with a commitment to delivering exceptional service.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Valid driver's and boating license.
  • Must be self-motivated and engaged, with a passion for excellence and continuous improvement.
  • Strong vendor management experience is essential.
  • Tactical experience with HVAC, security systems, and general maintenance required.
  • Knowledge of local vendors, contractor, and trades is an asset.
  • Must have experience managing projects.
  • Self-starter that can work effectively without constant supervision.
  • Good computer skills, particularly with Microsoft Office products.
  • Most important, must always exercise complete discretion and maintain confidentiality.

Salary: Negotiable with company benefits.

How to Apply:

Please submit your resume and cover letter detailing your relevant experience to Pina Mercuri at or Yasmin Khambatta at.

Requirements:

  • Work Permit

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