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Patron and Volunteer Services Coordinator

2 months ago

Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

The City of Ottawa is seeking a highly skilled and experienced Patron and Volunteer Services Assistant to join our team. As a key member of our Cultural and Heritage Programs team, you will be responsible for providing exceptional customer service to patrons, volunteers, and clients of the Meridian Theatres/Shenkman Arts Centre.

Key Responsibilities
  • Coordinate the activities of the box office and front of house staff and volunteers
  • Oversee the completion of accurate weekly deposits, cash floats, and financial statements
  • Ensure the proper maintenance of office equipment, the Meridian Theatres Box Office, and the Shenkman Arts Centre Guest Services phone lines and online ticketing system
  • Perform general administrative functions for the unit, including responding to routine requests for information and redirecting these as appropriate
  • Support the training of volunteers and maintenance of the program-related database and web-based information
Requirements
  • Completion of a 2-year community college diploma in Arts Administration or a related field
  • Minimum of 1 year of experience in a leadership role, interacting with the public, and 3 years of experience in a theatre or entertainment venue or similar environment
  • Current Standard First Aid, CPR, and/or AED certificates
  • Leadership principles and theory, proficiency in Microsoft Office, theatre terminology, basic accounting, cash handling and management procedures, and high-level proficiency with Paciolan Ticketing Software or similar program
Competencies, Skills, and Abilities
  • Excellent oral and written interpersonal communications, customer service, and leadership skills
  • Experience with training and developing volunteer groups
  • Capacity and desire to work effectively within a team environment
  • Self-motivated with a positive attitude
  • Ability to act as a leader, as well as ability to follow direction
What You Need to Know
  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction