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Service Technician

2 months ago

Cranbrook, Canada Microserve Full time
Job Summary

We are seeking a skilled Service Technician to join our team at Microserve. As a key member of our technical support team, you will be responsible for providing top-notch service and support to our clients across Western Canada.

Key Responsibilities
  • Hardware Maintenance and Repair: Troubleshoot and repair computer hardware, printers, and other equipment to ensure optimal performance.
  • On-Site Support: Provide on-site technical support to clients, including installation, configuration, and maintenance of computer systems and equipment.
  • Technical Troubleshooting: Identify and resolve technical issues with computer hardware, software, and peripherals.
  • Documentation and Record-Keeping: Maintain accurate records of technical support activities, including repair history and client interactions.
  • Quality Assurance: Ensure that all technical support activities meet the highest standards of quality and customer satisfaction.
Requirements
  • Technical Expertise: 1-2 years of experience in hardware maintenance and repair, with a strong understanding of computer systems and equipment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to clients and colleagues.
  • Customer Service: Strong customer service skills, with a focus on providing exceptional service and support to clients.
  • Reliability and Flexibility: Ability to work independently and as part of a team, with a flexible schedule and willingness to travel to client sites.
Benefits
  • Competitive Compensation: Competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: Comprehensive benefits package, including paid vacations, sick days, and extended medical and dental plan.