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Automotive Service Advisor
1 month ago
We are seeking a highly skilled and experienced Service Advisor to join our team at Westmount Service Centre. As a Service Advisor, you will play a crucial role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Supervise and coordinate the work of our service team to ensure that all tasks are completed efficiently and effectively.
- Provide exceptional customer service and support, responding to customer inquiries and resolving any issues in a timely and professional manner.
- Arrange for refunds and credits as necessary, and explain the type and cost of services offered to customers.
- Issue receipts and other forms, and maintain accurate records and statistics.
- Perform general office duties, including receiving payments and selling merchandise.
- Explain procedures, risks, and benefits to clients, and consult with them after sale to provide ongoing support.
- Maintain and manage our digital database, ensuring that all customer information is up-to-date and accurate.
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of automotive repair and maintenance procedures.
- Ability to work independently and as part of a team.
Our service centre is a dynamic and fast-paced environment, with a team of experienced technicians and support staff. As a Service Advisor, you will be working closely with our customers and team members to ensure that all tasks are completed efficiently and effectively.
SupervisionYou will be reporting to our Service Manager, who will provide guidance and support as needed. You will also be working closely with our technicians and support staff to ensure that all tasks are completed efficiently and effectively.
