Multilingual Customer Service Liaison

2 weeks ago


MontRoyal, Quebec, Canada Randstad Canada Full time
About this Role:

We're seeking a highly skilled and detail-oriented Bilingual Senior Customer Service Coordinator to join our team in Montreal. As a key member of our operations team, you will play a vital role in ensuring our clients receive exceptional service through efficient coordination and communication.

Key Responsibilities:
  • Respond to customer requests in a prompt, accurate, and professional manner.
  • Develop and maintain good client relationships while ensuring confidentiality.
  • Work with internal and external teams to ensure the customer's needs are met.
  • Process customer requests through the CRM tool.
  • Manage and update the inventory system.
  • Complete service orders and process invoices.
Requirements:
  • A minimum of 3 years' experience in customer service.
  • Bilingualism in French/English is mandatory.
  • Detail-oriented with excellent communication and problem-solving skills.
  • Able to prioritize and multi-task at a high level.
  • Self-motivated, self-governing, and accountable.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work in a reputable company with a dynamic team.
  • Flexible work arrangements, including remote work options.
How to Apply:

Visit www.randstad.ca and search for the Bilingual Customer Service Coordinator role. Alternatively, you can submit your application by email to tahina.renord@randstad.ca using the subject line "Bilingual Customer Service Coordinator."



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