Multilingual Customer Service Liaison
2 weeks ago
We're seeking a highly skilled and detail-oriented Bilingual Senior Customer Service Coordinator to join our team in Montreal. As a key member of our operations team, you will play a vital role in ensuring our clients receive exceptional service through efficient coordination and communication.
Key Responsibilities:- Respond to customer requests in a prompt, accurate, and professional manner.
- Develop and maintain good client relationships while ensuring confidentiality.
- Work with internal and external teams to ensure the customer's needs are met.
- Process customer requests through the CRM tool.
- Manage and update the inventory system.
- Complete service orders and process invoices.
- A minimum of 3 years' experience in customer service.
- Bilingualism in French/English is mandatory.
- Detail-oriented with excellent communication and problem-solving skills.
- Able to prioritize and multi-task at a high level.
- Self-motivated, self-governing, and accountable.
- Competitive salary and benefits package.
- Opportunity to work in a reputable company with a dynamic team.
- Flexible work arrangements, including remote work options.
Visit www.randstad.ca and search for the Bilingual Customer Service Coordinator role. Alternatively, you can submit your application by email to tahina.renord@randstad.ca using the subject line "Bilingual Customer Service Coordinator."
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