Technical Support Specialist
4 weeks ago
Identity Digital is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and resolving customer issues related to domain name services. This is a full-time, permanent position that requires a strong understanding of technical concepts and excellent communication skills.
Key Responsibilities:
- Provide technical support and resolve customer issues related to domain name services
- Troubleshoot and resolve technical problems using a variety of resources and tools
- Collaborate with internal teams to gather information and prepare guides and customer-facing communication
- Ensure that client issues are dealt with in an efficient manner and inform management of any problems that may arise
Requirements:
- Bachelor's Degree or College Diploma in Computer Science, Telecommunications, Engineering or a related field
- A minimum of two years of experience in a Technical/Customer Support environment
- Strong knowledge of domain name services, internet-based applications, and technical concepts
- Excellent communication and problem-solving skills
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive work environment
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to careers@identity.digital.
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