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Food Service Supervisor

2 months ago

Whitby, Canada PAPA JOHN'S PIZZA Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Papa John's Pizza. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Food Quality and Safety
    • Estimate ingredient and supplies required for meal preparation, ensuring that we maintain the highest standards of quality and freshness.
    • Ensure that food and service meet quality control standards, conducting regular quality checks and implementing corrective actions as needed.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner, ensuring that their needs are met and exceeded.
  • Administrative Tasks
    • Prepare and submit reports, maintaining accurate records of stock, repairs, sales, and wastage.
    • Establish work schedules, ensuring that our team is adequately staffed to meet customer demand.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a food service establishment, or equivalent experience.
  • Work Environment
    • Fast-paced environment with a focus on customer satisfaction.
    • Work under pressure, maintaining a calm and professional demeanor in high-stress situations.
  • Physical Demands
    • Combination of sitting, standing, and walking, with frequent standing for extended periods.
  • Personal Qualities
    • Client focus, with a strong emphasis on customer satisfaction.
    • Efficient interpersonal skills, with the ability to communicate effectively with staff and customers.
    • Excellent oral communication skills, with the ability to articulate complex ideas and concepts.
    • Flexibility, with the ability to adapt to changing circumstances and priorities.
    • Team player, with a strong commitment to collaboration and teamwork.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.