Product Manager

2 months ago

Montreal, Quebec, Canada The Globe and Mail Full time

About The Globe and Mail

The Globe and Mail is a leading Canadian media company that delivers essential content to Canadians. We are committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation, and accountability.

Job Summary

We are seeking a highly skilled Product Manager to join our team. As a Product Manager, you will play a critical role in maintaining and enhancing the functionality of our existing digital product suite. Your primary focus will be to ensure the stability, reliability, and performance of our web and app experiences, while also identifying and implementing opportunities for incremental improvements.

Key Responsibilities

  • Product Maintenance & Optimization
  • Manage the daily operation of our flagship web and app platforms, ensuring they are stable, reliable, and top-performing.
  • Partner with engineering teams to swiftly address and resolve technical glitches, and implement improvements that enhance the user experience.
  • Support production incidents by ensuring quick resolution and minimal disruption to our operations.
  • Use your analytical skills to track product performance and introduce impactful optimizations.
  • Stakeholder Collaboration
  • Act as the primary point of contact for internal stakeholders regarding product issues, updates, and improvements.
  • Gather and prioritize feedback from revenue, editorial, technical, and business teams to align product development with organizational goals.
  • Facilitate communication between business and engineering teams to ensure alignment on product changes and updates.
  • Platform Management
  • Manage app store presence, respond to reviews, and create release notes.
  • Develop and maintain comprehensive platform documentation, including technical specifications and user guides.
  • Implement best practices for product management to ensure consistent and high-quality product delivery.
  • Continuous Improvement
  • Identify opportunities for process improvements and product optimizations to enhance overall efficiency and effectiveness.
  • Stay informed about industry trends and technological advancements to proactively address potential challenges and opportunities.

Qualifications

  • Proven experience (3+ years) in product management or a similar role, with a focus on maintaining and optimizing web and app products.
  • Strong technical background with the ability to understand and communicate technical concepts effectively.
  • Experience working in a fast-paced media or news environment is highly desirable.
  • Excellent problem-solving skills, with a keen ability to prioritize and manage multiple tasks simultaneously.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.

Why Choose The Globe and Mail

The Globe and Mail is committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values. We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing. We support continuing education and provide both internal and external opportunities for training and development.

We Offer

  • Competitive compensation to ensure we hire, retain, and reward team members.
  • Hybrid work environment that promotes work-life balance.
  • Generous vacation and flexible work arrangements.
  • Parental leave top-up.
  • Competitive health and dental benefits.
  • Defined Benefit pension plan.
  • Annual wellness subsidy.
  • On-site chiropractor and registered massage therapist.
  • Employee and family assistance program.
  • Free digital subscription to and 40% off other Globe products.
  • Education assistance for external training courses.

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