Cybersecurity Support Specialist

4 weeks ago


Ottawa, Ontario, Canada Fortinet Full time

Fortinet is seeking a skilled Technical Support Engineer to provide exceptional customer service and technical assistance for our loyal customers. As a key member of our Ottawa office team, you will be responsible for troubleshooting and resolving complex technical issues related to our core Fortinet products, including Fortigate. Your expertise will be invaluable in analyzing customer system information, recommending corrective actions, and providing customer education where needed.

Key Responsibilities:

  • Provide advanced troubleshooting and technical support for Fortinet products
  • Analyze customer system information to identify and resolve technical issues
  • Recommend corrective actions based on analysis and customer feedback
  • Provide customer education and training on Fortinet products and services
  • Collaborate with internal teams, including QA and development, to resolve customer issues and identify bugs

Requirements:

  • Minimum 3+ years of experience in a technical support or system administration role in a networking/security company
  • Bachelor's degree in computer science, software engineering, or related field
  • Deep knowledge of operating systems, including Windows, OSX, and Linux
  • Strong understanding of TCP/IP, routing protocols, and L2/L3 switches
  • Experience with security products, including firewalls, IDS/IPS, VPN, and virus scanning
  • Strong troubleshooting and problem-solving skills
  • Past experience using AI tools to enhance technical support

About Fortinet:

Fortinet is a leading cybersecurity company with a mission to safeguard people, devices, and data everywhere. Our team culture emphasizes continuous learning, innovation, and customer satisfaction. We are committed to maintaining high standards of excellence in cybersecurity solutions and are seeking a talented Technical Support Engineer to join our Ottawa office team.



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