Business Operations Manager

3 weeks ago


Kelowna, British Columbia, Canada Sussex Insurance Full time

Sussex Insurance is seeking a seasoned Branch Manager to lead our team at our Kelowna location. As a key member of our management team, you will be responsible for overseeing the daily operations of the branch, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Exercise authority as a manager, including staffing, scheduling, performance management, training, and employee recognition.
  • Ensure timely completion of performance appraisals and implement corrective actions as needed.
  • Communicate branch updates and industry information to staff, providing coaching on customer needs and relationships.
  • Manage customer expectations for exceptional service, resolving inquiries and complaints promptly.
  • Focus on customer retention and drive business growth through effective operations management.

Requirements:

  • Minimum 5 years of Personal Lines/Autoplan experience, including 3 years of management experience with increasing responsibility.
  • Competitive salary range: $50,000 – $60,000, plus a comprehensive benefits package.


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