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Hotel Operations Supervisor

2 months ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Operations Supervisor to join our team at Slave Lake Accommodations LTD. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and leading a team of staff to achieve our business goals.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of 1 to 2 staff members
    • Assign and review tasks to ensure efficient operation of the hotel
  • Staff Management
    • Hire and train new staff members in job duties, safety procedures, and company policies
    • Develop and implement training programs to enhance staff skills and knowledge
  • Operations and Maintenance
    • Ensure the smooth operation of computer systems, equipment, and machinery
    • Maintain a high level of customer service delivery
    • Arrange for repair work to minimize downtime and ensure business continuity
  • Quality Control
    • Monitor and maintain high standards of quality in all aspects of hotel operations
    • Identify areas for improvement and implement changes to enhance customer satisfaction
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience
    • 7 months to less than 1 year of experience in a supervisory role
  • Personal Qualities
    • Excellent communication and interpersonal skills
    • Strong organizational and time management skills
    • Ability to work in a fast-paced environment
    • Client-focused and team-oriented
Working Conditions

This is a permanent position with a 30 to 40 hour workweek. The language of work is English.