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Personal Banking Associate

2 months ago

Boucherville, Quebec, Canada BMO Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banking Associate. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their goals.

Key Responsibilities
  • Customer Service and Sales: Collaborate with customers to understand their financial needs and provide personalized advice and guidance on banking services and products.
  • Relationship Building: Build strong relationships with customers, understand their financial goals, and provide tailored solutions to meet their needs.
  • Product Knowledge: Stay up-to-date with our banking products and services, and be able to communicate their features and benefits to customers.
  • Team Collaboration: Work closely with our branch team to achieve business objectives and deliver exceptional customer service.
  • Problem-Solving: Analyze customer issues and provide solutions that meet their needs, escalating complex issues to senior team members as needed.
Requirements
  • Experience: 1-2 years of relevant experience in customer service, sales, or a related field.
  • Education: Completion of a related field of study or equivalent combination of education and experience.
  • Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and a passion for delivering exceptional customer service.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: A comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans.
  • Opportunities for Growth: Opportunities for career growth and professional development within our organization.