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Billing Services Specialist

1 month ago

Vancouver, British Columbia, Canada CliftonLarsonAllen Full time
Job Summary

CLA is seeking a highly skilled Billing Services Technician II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and supporting the accounts receivable process.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Assist with the preparation and mailing of customer bills, delinquent notices, and other correspondence.
  • Collect and post payments on account, assist with payment arrangements, and prepare shut-off notices.
  • Support the client support team with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
  • Prepare drafts of correspondence to support communications with residents and others.
Requirements
  • Minimum three years of customer service experience with strong data entry skills.
  • Three or more years familiarity with Account Receivable principles.
  • High school diploma or equivalent required. Associates degree in customer service or business related field a plus.
What We Offer

CLA offers a comprehensive benefits package, including health, dental, vision, 401k, and more. We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.