Leadership and Service Director

5 days ago


Fredericton, New Brunswick, Canada Cannabis NB Full time
Customer Engagement

The Team Lead will lead, coach and support retail team in the execution of customer engagement processes to optimize the customer experience. This includes:

  1. Maintaining a neat, clean and organized store.
  2. Ensuring team provides world class customer service.
  3. Utilizing aroma pods to achieve and exceed customer expectations.
  4. Coaching Customer Experience Representatives on GUIDE service.
  5. Managing flow of customer traffic.
  6. Executing sales and returns based on operational policies while ensuring customer satisfaction.


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