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Senior Strategic Business Growth Manager

1 week ago

Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time
About the Role

We are seeking a highly skilled Senior Strategic Business Growth Manager to join our team in Montreal or Toronto. As a key member of our NoAM Retail engagement team, your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.

Key Responsibilities
  • Act as a single point of contact and account owner for Lightspeed's largest and highest valued customers.
  • Own and drive the strategy for each customer in your book of business.
  • Responsible for Net Revenue Retention of book of business, including renewal and expansion.
  • Establish and maintain strong relationships with Lightspeed customers with a strong understanding of the client's business, goals, and objectives.
  • Plan and deliver Business Reviews and Success Plans, pulling in Strategic Account Executives as needed.
  • Monitor customer usage data, go-live dates, and health indicators and translate them into strategies for account retention and growth.
  • Work cross-functionally with internal teams to provide second-to-none customer satisfaction and resolution for at-risk events.
Requirements
  • Minimum 7+ years experience in an enterprise-level Customer Success and/or Account Management role in B2B environments.
  • Experience exceeding a retention and growth (NRR) target for a valuable book of business.
  • Experience contributing to or owning initiatives that will help build the foundation of a new team.
  • Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly.