Payroll Systems Administrator

2 weeks ago


London, Ontario, Canada ROSS Full time

Company Overview

ROSS is an innovative leader in Recruitment Process Outsourcing (RPO), HR Technology, Recruitment and HR Professional Services. We're a company of People Specialists helping companies align their People Strategy with their Business Growth.

We have engaged ROSS to find a Payroll Administrator for our client, a well-established organization in Canada.

Job Description

  • Oversee standard payroll processing activities, including new hire set-ups, garnishments, tax filings, terminations, pay calculations, payroll file creation, T4s, defensive queries, etc., focusing on Canadian payroll practices and legislation.
  • Audit and validate client information and payroll data.
  • Conduct thorough and complex payroll investigations and provide feedback to clients and management as required.
  • E nsure accurate data and work with clients and colleagues to identify and rectify discrepancies.
  • Manage projects and participate in project teams to implement new and modified business requirements.
  • Perform client needs analysis, prepare business requirements documentation, and/or change requests as required.
  • Work with subject matter experts to enhance current tools and/or develop new tools to meet client needs and achieve operational efficiency.
  • Test new and modified systems and applications.
  • Create user guides and other training material for clients and internal use.
  • Provide functional training and ongoing support to clients and colleagues.
  • Work with various systems/tools (Siebel, Maestro, proprietary software) to manage client requests.
  • Continuously review existing processes to determine opportunities for improvement/efficiency.
  • Create and maintain current process documentation for internal use.
  • Respond to client inquiries in a timely manner.
  • Participate in or facilitate internal and external meetings.
  • Adapt to outsourcing culture and recognize differences between running in-house payroll versus as a service provider.
  • Partner with Offshore colleagues to provide seamless, accurate, and timely service to external and internal clients.
  • Provide ongoing and exceptional client service via telephone, CRM system, face-to-face meetings (as required), and email.


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