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Housekeeping Director Assistant

4 weeks ago

Banff, Alberta, Canada Accor Full time
Job Title: Assistant Housekeeping Director

At Fairmont Banff Springs, we are seeking an experienced and motivated Assistant Housekeeping Director to join our team. As a key member of our Housekeeping department, you will be responsible for leading and coaching a team of approximately 185 colleagues in our 757-room hotel.

Key Responsibilities:
  • Establish and implement departmental goals, measurements, and results in collaboration with the Director of Housekeeping.
  • Promote high morale and recognize colleagues for their contributions.
  • Organize and participate in colleague recognition events.
  • Coach, develop, and manage the performance of the Housekeeping team.
  • Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas.
  • Track and address all guest comments and concerns.
  • Monitor labor costs and ensure effective resource scheduling, vacation planning, and department productivity.
  • Provide necessary resources, functional tools, and equipment to support the team.
  • Ensure a safe work environment and promote a culture of safety among colleagues.
  • Monitor and revise departmental health and safety tools, including ALLSAFE, WCB, and WHMIS training programs, policies, and practices.
  • Enhance and monitor departmental environmental initiatives and recycling programs.
  • Effectively interact with all hotel departments and communicate with the Maintenance department regarding guest rooms and public areas.
  • Adhere to all hotel environmental policies, programs, and initiatives.
Requirements:
  • Proven ability to successfully lead and motivate a large team.
  • Highly organized with a proactive approach to getting the job done.
  • Proven ability to perform under pressure in a fast-paced, team-based environment.
  • Minimum 2-3 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel.
  • Computer literacy in Property Manager and Microsoft Windows applications is required.
  • Experience with Hotsos program would be an asset.
  • University degree or college diploma in hospitality management is an asset.
  • Strong interpersonal and problem-solving abilities.
Perks and Benefits:
  • One complimentary meal per shift in our staff cafeteria.
  • Comprehensive benefits package, including medical, vision, and dental coverage, as well as extended benefits like mental health, orthodontics, fertility drugs, and gender affirmation.
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings.
  • Employee travel program with discounts on room rates and food and beverage at Fairmont and Accor properties worldwide.
  • Access to the Mountain Explorer Travel Program, offering exclusive room rates and discounts on food and beverage at Fairmont Resorts in Lake Louise, Jasper, and Whistler.
  • Discounts on food and beverage, fitness center, spa, and golf courses at Fairmont Banff Springs.

We are an equal opportunity employer and welcome applications from all qualified candidates. If you require accommodations during the recruitment process, please inform us at any stage.