Food Service Manager

4 weeks ago

Lake Country, Canada Dairy Queen Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Dairy Queen. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities:
  • Establish Methods to Meet Work Schedules: Develop and implement efficient methods to meet work schedules, ensuring that our team is well-prepared to handle customer demand.
  • Requisition Food and Kitchen Supplies: Source and procure high-quality food and kitchen supplies, maintaining a well-stocked inventory to meet customer needs.
  • Supervise and Coordinate Activities of Staff: Lead and direct the activities of our food service staff, providing guidance and support to ensure excellent customer service and food quality.
  • Train Staff in Job Duties, Sanitation, and Safety Procedures: Develop and deliver training programs to ensure that our staff is knowledgeable about job duties, sanitation, and safety procedures.
  • Estimate Ingredient and Supplies Required for Meal Preparation: Conduct regular inventory checks to estimate ingredient and supply needs, ensuring that we have sufficient stock to meet customer demand.
  • Ensure Food and Service Meet Quality Control Standards: Monitor and maintain high-quality food and service standards, ensuring that our customers receive exceptional dining experiences.
  • Prepare Budget and Cost Estimates: Develop and manage budgets and cost estimates, ensuring that our food service operations are financially sustainable.
  • Address Customers' Complaints or Concerns: Respond promptly to customer complaints and concerns, resolving issues in a professional and courteous manner.
  • Maintain Records of Stock, Repairs, Sales, and Wastage: Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for future planning and decision-making.
  • Prepare Food Order Summaries for Chef: Compile and present food order summaries to our chef, ensuring that our menu offerings are well-represented and appealing to our customers.
  • Supervise and Check Assembly of Trays: Oversee the assembly of trays, ensuring that our food presentation is visually appealing and meets our high standards.
Work Conditions and Physical Capabilities:
  • Fast-Paced Environment: Work in a fast-paced environment, responding quickly to customer demands and maintaining a high level of productivity.
  • Standing for Extended Periods: Stand for extended periods, moving around the kitchen and dining areas to ensure that our customers receive exceptional service.
  • Bending, Crouching, Kneeling: Perform bending, crouching, and kneeling movements to maintain a clean and organized kitchen environment.
Personal Suitability:
  • Client Focus: Demonstrate a strong client focus, prioritizing customer satisfaction and ensuring that our customers receive exceptional service.
  • Flexibility: Exhibit flexibility, adapting to changing circumstances and priorities to ensure that our food service operations run smoothly.
  • Team Player: Work collaboratively as a team player, supporting and contributing to the success of our food service team.
Experience:
  • 1 Year to Less Than 2 Years: Possess at least 1 year of experience in a food service supervisory role, with a strong understanding of kitchen operations and customer service principles.
Support for Newcomers and Refugees:
  • Recruits Newcomers and/or Refugees: Recruit and support newcomers and/or refugees who were displaced by a conflict or natural disaster, providing a welcoming and inclusive work environment.
Support for Youths:
  • Provides Awareness Training: Develop and deliver awareness training programs to create a welcoming work environment for youth, promoting diversity and inclusion.
Support for Indigenous People:
  • Cultural Competency Training: Provide cultural competency training and awareness programs to create a welcoming work environment for Indigenous workers, promoting diversity and inclusion.
Supports for Visible Minorities:
  • Hiring Policies: Apply hiring policies that discourage discrimination against members of visible minorities, promoting diversity and inclusion.
  • Mentorship Programs: Develop and implement mentorship programs that pair members of visible minorities with experienced employees, promoting career development and advancement.

Language of Work: English

Hours of Work: 30 to 40 hours per week

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