Sales Associate Position

3 weeks ago


Toronto, Ontario, Canada SilvertonCasino Full time

POSITION: Sales Associate

LOCATION: Fort Worth Stockyards

SilvertonCasino is an elevated western retail experience located in the historic Mule Barns. We celebrate the history and legacy of the Fort Worth Stockyards by featuring American heritage brands and small craft artisans.

We pride ourselves on all-American made goods with a focus on limited edition items found only in our store. Our customers can expect a custom hat shaping, historic silver buckles, and heirloom-quality soft goods.

WHO WE'RE SEEKING:

We're seeking an individual who has a passion for elevated western apparel and accessories, embodying the culture and values of the Fort Worth Stockyards.

This person will oversee store operations, interact with customers, and maintain the store's ambiance to ensure it remains inviting and aesthetically appealing.

JOB RESPONSIBILITIES:

  • Guest Experience
    • Demonstrate exceptional service contributing to genuine customer engagement
    • Enhance every customer's experience through organic interaction and communication
    • Act as a brand ambassador reflective of the company values and aesthetic
    • Promote attractions and events in the Stockyards through current knowledge
    • Share product knowledge with customers, demonstrating awareness of current trends
  • Operations
    • Ensure compliance with orders, shipment, transfers, returns, and markdowns
    • Possess knowledge of relevant KPIs, store initiatives, and goals
    • Partner with leaders and team to achieve goals
    • Assist leadership in opening and closing procedures
    • Process transactions efficiently and accurately at POS
  • Logistics/Stockroom
    • Assist in processing shipments
    • Learn product and vendors
    • Organize the stockroom under direction of store leaders
    • Uphold merchandising standards and understand their impact

MUST HAVES:

  • Boutique or specialty retail experience preferred
  • Understanding of vintage, handcrafted, and one-of-a-kind merchandise
  • Strong communication and interpersonal customer service skills
  • Deep love for the western lifestyle with a modern twist


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