Customer Service Representative

10 hours ago


Sault Ste Marie, Ontario, Canada Sault Ste. Marie YMCA Full time

At Sault Ste. Marie YMCA, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team.

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.

About the Job

This is a permanent position working 37.5 hours per week in a fast-paced environment.

You will be responsible for providing excellent customer service, addressing client inquiries, and resolving complaints in a professional manner.

Key Responsibilities
  • Respond to client inquiries via phone, email, or in-person
  • Resolve client complaints and concerns in a timely and professional manner
  • Provide information about services offered and explain costs associated with them
  • Maintain accurate records and statistics
  • Perform general office duties as required
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • 1-2 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
Benefits

We offer a competitive compensation package, including:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Group insurance benefits
Other Perks

As a member of our team, you will enjoy:

  • Free parking available on site
  • Learning/training paid by employer
  • On-site recreation and activities


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