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Retail Operations Manager

1 month ago

Mississauga, Ontario, Canada Columbia Sportswear Company Full time

About the Role

We are seeking an experienced Retail Operations Manager to lead our store team in delivering exceptional customer experiences and driving sales. As a key member of our Store Leadership Team, you will be responsible for managing day-to-day store operations, maintaining high standards, and fostering a positive environment for employees and customers.

Key Responsibilities

  • Lead the store team to develop and evaluate staff to maintain high levels of service and quality.
  • Inspire, educate, guide, and develop diverse associates and keyholders to meet short- and long-range growth plans/career paths within the store, field, and general office.
  • Deliver on operating budgets and manage expense control within division guidelines to deliver positive results and meet profitability expectations.
  • Ensure accuracy of all functions related to store operations, including Front and Back of House Operations.
  • Perform timely completion of all recordkeeping associated with applicants, new hires, payroll, performance reviews, coaching, disciplinary actions, and terminations.
  • Maintain appropriate inventory levels through effective replenishment, organization, shrink control, and communication.
  • Communicate regularly with Area/District Manager providing relevant market information and employee successes and challenges.

Requirements

To succeed in this role, you will need:

  • Bachelor's or master's degree or applicable certification or equivalent experience.
  • 5 years functional experience, including managing individual contributors and a department or acting as a lead.
  • Strong problem-solving skills; ability to resolve technical, operational, and organizational problems and drive decisions that impact finances, efficiency, and effectiveness of the store.
  • Skill operating a Point of Sales (POS) system, and various software packages.

Benefits

Columbia Sportswear Company offers a comprehensive benefits package, including:

  • Medical, dental, vision, life insurance, and disability coverage.
  • An Employee Assistance Program (EAP) offering free wellness benefits and confidential 24/7/365 counseling services.
  • Paid time off programs and employee discounts.

Salary Range

$65,300-$87,100 per year.