Contact Centre Professional

7 days ago


Halifax, Nova Scotia, Canada IFG International Financial Group Ltd Full time
As a Contact Centre Professional with IFG International Financial Group Ltd, you will be responsible for managing all aspects of customer service. Your primary goal will be to deliver exceptional service to our clients, ensuring they feel valued and supported. This role requires a strong focus on problem-solving, collaboration, and continuous learning.

Responsibilities:
  • • Manage all aspects of customer service, meeting client needs
    • Answer calls and follow up on group insurance plan files requests
    • Collaborate with internal teams to resolve client complaints and concerns
    • Develop strong relationships with clients to ensure high levels of satisfaction


Requirements:
• 2-4 years of customer service experience
• Bilingual - fully bilingual in French and English (read/write/speak)
• Strong technical skills - experience with Microsoft Suite (Teams, Outlook, etc.)

What We Offer:
We offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that fosters teamwork and collaboration. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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