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Service Writer

2 months ago


Calgary, Alberta, Canada Auto House Repair Centre Full time
About the Role

We are seeking a skilled Service Writer to join our team at Auto House Repair Centre. As a Service Writer, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Customer Service: Answer written and oral inquiries, address customers' complaints or concerns, and provide information to customers.
  • Service Coordination: Explain the type and cost of services offered, obtain and examine all relevant information to assess client feedback, enquiries and complaints, and receive and log complaints.
  • Communication: Explain procedures, risks and benefits to clients, answer clients' inquiries, and provide information.
  • Administrative Tasks: Maintain accurate records and perform other administrative tasks as required.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Conditions and Physical Capabilities: Attention to detail, tight deadlines, work under pressure, hand-eye co-ordination, and repetitive tasks.
  • Personal Suitability: Punctuality, client focus, excellent oral communication, organized, reliability, team player, initiative, ability to multitask, dependability, and quick learner.
  • Experience: Will train.
Benefits
  • Health Benefits: Dental plan and health care plan.
  • Financial Benefits: Life insurance.
  • Work Schedule: 40 hours per week.

Language of Work: English.