Retail Sales Associate

4 days ago


Ottawa, Ontario, Canada Urban Outfitters, Inc. Full time
Job Overview
A Key Holder at Urban Outfitters, Inc. is responsible for creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in operating procedures and contribute to mentoring the associate team.

About the Role
The Key Holder will collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued. They will take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals. Additionally, they will utilize technology to deliver a seamless, omni-channel shopping experience through the execution of all omni services.

Key Responsibilities
- Collaborate with the leadership team to manage the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
- Act as an elevated team member, exercising decision-making skills to support problem-solving and enhance each customer's experience.
- Support the training of the associate team, including new hire onboarding.

Requirements
- Leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
- Eagerness to learn and grow within the organization

Benefits
Urban Outfitters, Inc. offers comprehensive benefits to employees. Availability and eligibility to specific benefits may be subject to location and employment status.

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