Technical Support Specialist

7 days ago


Toronto, Ontario, Canada Nexus Systems Group Inc. Full time
Company Overview

Nexus Systems Group Inc. is a leading provider of innovative technology solutions.

Job Description

We are seeking a Technical Support Help Desk specialist to join our team. A typical day in this role involves providing technical assistance to computer system users, answering questions or resolving computer problems via phone or remote location.

The main function of a technical help desk specialist is to provide technical support and assistance to clients. Responsibilities include:

  • Answering user inquiries regarding computer software or hardware operation to resolve problems
  • Troubleshooting customer concerns over inbound phone calls
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Providing technical assistance and support to clients

Candidates will be required to read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems.



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