Hotel Guest Services Associate

3 weeks ago


Bonnyville, Canada MBH Bonnyville Lodging Ltd Full time

We are currently seeking a Hotel Guest Services Associate to join our team at Masterbuilt Weyburn Lodging Ltd. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.

About the Role

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for registering arriving guests, assigning rooms, and processing group arrivals and departures. Additionally, you will take, cancel, and change room reservations, provide information on hotel facilities and services, and process guests' departures, calculating charges and receiving payments.

Key Responsibilities
  • Front Desk Operations: Register arriving guests, assign rooms, and process group arrivals and departures
  • Reservations: Take, cancel, and change room reservations
  • Guest Services: Provide information on hotel facilities and services, and points of interest in the area
  • Departure Processing: Process guests' departures, calculate charges, and receive payments
Requirements

To be successful in this role, you will need:

  • A Secondary (high) school graduation certificate
  • Excellent communication and interpersonal skills
  • The ability to work effectively in a fast-paced environment
  • Attention to detail and organizational skills
What We Offer

We offer a competitive salary, as well as a range of benefits, including:

  • A dental plan
  • A health care plan
  • Permanent employment
  • 30-35 hours per week

We estimate the salary for this role to be approximately $45,000 - $55,000 per year, based on industry standards and location. This figure may vary depending on experience and qualifications.



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