Account Management Professional
6 days ago
AO Globe Life is seeking an experienced Account Management Professional to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support.
The successful candidate will have a strong understanding of our products and services, as well as excellent communication and interpersonal skills. You will be able to build rapport with customers, understand their needs, and provide tailored solutions to meet their requirements.
Main Responsibilities
- Providing expert advice to customers on how to successfully leverage our products/services
- Identifying opportunities to upsell or cross-sell products and services when appropriate
- Maintaining working product knowledge and staying informed about company updates, product changes, and service enhancements
- Recording customer interactions in internal systems for cross-functional awareness and relationship development
- Resolving customer complaints, issues, or concerns in a timely and effective manner
Requirements
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with Zoom
- Must have insurance license
Join Our Team Today
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