Elevator Installation Specialist

1 month ago

Surrey, British Columbia, Canada Garaventa Lift Full time
Job Title: Elevator Installation Support

We are seeking a highly skilled and detail-oriented Elevator Installation Support professional to join our Technical Support department. As a key member of our team, you will provide expert technical support to our customers, ensuring seamless installation and maintenance of our elevator systems.

Key Responsibilities:
  • Provide technical assistance to customers via phone, email, and in-person support
  • Conduct thorough troubleshooting and diagnostic analysis to identify and resolve technical issues
  • Collaborate with engineers, product managers, and other subject matter experts to develop and execute resolutions
  • Process parts orders, identify correct parts for field repair or replacement, and parts lookup
  • Process and adjudicate warranty and claims
  • Identify quality issues and defect patterns
  • Assist in the creation and distribution of technical and product bulletins
Requirements:
  • Elevator Mechanic, Electrician, or Mechanic preferred; equivalent field experience accepted
  • Fluent in English; additional languages beneficial
  • Excellent written communication and clear, concise verbal communication
  • Exceptional customer service skills
  • Ability to work with minimal supervision
  • Goal and team-oriented
Benefits:
  • Employer Paid Benefits Program
  • Extended Dental
  • Extended Medical
  • RRSP Program

About Garaventa Lift:

We are a global leader in the design and manufacturing of wheelchair lifts and home elevators. Our mission is to provide accessibility and mobility solutions to everyone. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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