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Service Associate, Client Transaction Services

2 weeks ago


Mississauga, Ontario, Canada RBC Full time
Unlock Your Potential as a Service Associate in Client Transaction Services

We are seeking a highly skilled and motivated Service Associate to join our team in Client Transaction Services. As a key member of our operations team, you will play a vital role in ensuring the smooth execution of transactions and providing exceptional customer service to our clients.

About the Role

This is a full-time salaried position with a competitive salary range of $75,000 - $110,000 per year, depending on experience. You will be working in a dynamic and collaborative environment, with opportunities for growth and development.

  • Job Description:
  • Act as a central point of contact and relationship manager to Front Office personnel regarding Operations matters.
  • Provide subject matter expertise for service escalation and problem resolution, leveraging extensive procedural knowledge and technical expertise.
  • Research inquiries, issues, and concerns, carrying the baton to obtain status updates, answers, and solutions.
  • Advocate for strong Service Level Agreement performance and delivery through ongoing monitoring and coaching within the department and across Canadian Operations.
  • Proactively identify and monitor group service quality performance gaps/trends against established SLA standards, analyzing root cause and recommending solutions/action plans.
  • Leverage internal/external contacts to address/resolve issues/opportunities.
  • Develop and enhance relationships with Service Partners (DS Offices and various departments across Canadian Operations) to enhance interdependency performance.
Requirements

To succeed in this role, you will need:

  • Mandatory Requirements:
  • A 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of job-related experience.
  • 1+ year prior securities, banking, technology, and/or job-specific related industry experience.
  • Exceptional relationship management and analytical skills, with the ability to communicate and partner effectively with Front Office professionals.
What We Offer

In addition to a competitive salary, we offer a comprehensive Total Rewards Program including bonuses and flexible benefits, as well as opportunities for growth and development.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Join us and discover why RBC is a great place to work