IT Support Specialist

2 months ago

Vancouver, British Columbia, Canada CB Canada Full time
Job Summary

CB Canada is seeking a highly skilled Systems Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support to internal stakeholders, resolving hardware and software issues in a timely and efficient manner.
  • Collaborate with internal teams to identify and implement process improvements, ensuring seamless integration with existing systems.
  • Develop and maintain technical documentation, ensuring accurate and up-to-date information is available to all stakeholders.
  • Participate in on-call rotations, providing 24/7 support for critical IT systems.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our IT infrastructure and services.
Requirements
  • 2-3 years of experience in a support role, with a strong background in iOS and Windows environments.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail, with a focus on delivering high-quality results.
Preferred Qualifications
  • Experience working in a pharmaceutical company or a similar industry.
  • Knowledge of IT service management frameworks and methodologies.
  • Certifications in ITIL, CompTIA, or similar.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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