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Retail Store Manager
2 months ago
We are seeking a highly skilled and experienced Retail Store Manager to join our team at Esso Gas Station. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Leadership and Management
- Supervise and train a team of 3-4 sales floor staff to ensure excellent customer service and sales performance.
- Assign tasks and duties to team members to maximize productivity and efficiency.
- Hire, train, and develop staff to meet business needs.
- Store Operations
- Manage store inventory, including ordering and receiving merchandise.
- Authorize payments, returns, and exchanges.
- Establish and maintain a clean and organized store environment.
- Customer Service
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Resolve customer complaints and issues in a professional and timely manner.
- Reporting and Analysis
- Prepare and analyze sales reports to identify trends and areas for improvement.
- Monitor and control store expenses to meet budget targets.
- Education
- Secondary (high) school graduation certificate.
- Experience
- Experience in retail management or a related field is an asset.
- Skills
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
Our store operates in a fast-paced environment with tight deadlines. You will be required to work under pressure and maintain a high level of productivity. The work involves a combination of sitting, standing, walking, and bending.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
