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Customer Service Ambassador
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including online chat, phone, and email.
Key Responsibilities
- Provide world-class customer service by responding to customer inquiries, resolving issues, and escalating complex problems to senior team members.
- Develop and maintain a deep understanding of our products and services to effectively address customer needs and concerns.
- Work collaboratively with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
- Participate in ongoing training and development to enhance customer service skills and stay up-to-date on industry trends and best practices.
What We're Looking For
- A high school diploma or equivalent education.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving skills and the ability to think critically in fast-paced environments.
- A customer-centric mindset and a passion for delivering exceptional customer experiences.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance customer service skills and advance your career.
- A dynamic and supportive work environment that values diversity, equity, and inclusion.
About FortisBC
FortisBC is a leading energy provider in British Columbia, committed to delivering safe, reliable, and sustainable energy solutions to our customers. We are proud to be a part of the Fortis Inc. family of companies, a leading North American energy company with a strong commitment to customer service and community engagement.