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Front End Supervisor

1 month ago

Surrey, British Columbia, Canada Jace Holdings Ltd. Full time

Job Summary:

The Front End Supervisor is a key role in ensuring a superior customer service experience by coaching and developing friendly, well-trained staff. This position is responsible for supervising the department and staff, acting as the go-to person in the absence of the Department Manager and Assistant, and fostering customer loyalty.

Key Responsibilities:

  • Coach and develop staff to provide exceptional customer service
  • Supervise the department and staff, ensuring a clean and presentable work area
  • Remain current with weekly and in-store specials
  • Ensure accurate labeling of products through adherence to company pricing strategies
  • Foster a shopping experience that engages customers and enhances loyalty, sales, and profit
  • Run, monitor, and analyze sales data reports
  • Monitor and ensure compliance with SOP, OH&S, food safety, and other corporate initiatives
  • Lead the department in accordance with company presentation standards
  • Act as the departmental "go-to" person in charge of the department, when required
  • Recruit, train, develop, motivate, and coach employees, and provide regular feedback to support the department leadership team
  • Schedule and monitor breaks, back-ups, and other departmental activities
  • Participate in the final inventory calculations
  • Follow store lock-up procedures, when required

Requirements:

  • Full knowledge of department operations and skills
  • Ability to work independently in a fast-paced environment
  • Ability to work a variety of shifts, including evenings and weekends

We Offer:

  • A comprehensive Total Rewards package, including a competitive benefits package, access to virtual health care, and a retirement and savings plan
  • Learning and development resources to fuel your professional growth
  • Paid vacation

Jace Holdings Ltd. is an equal opportunities employer and is committed to accommodating applicants with disabilities throughout the hiring process.