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Security Concierge

2 months ago

Toronto, Ontario, Canada FirstService Residential Full time
Job Summary

We are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service and ensuring the safety and security of our residents and properties.

Key Responsibilities
  • Identify and clarify residents' needs and desires, answer questions, and provide directions and instructions.
  • Remain calm under pressure and act quickly to resolve issues.
  • Manage and screen messages, schedule access for authorized vendors, and maintain guest privacy.
  • Ensure all safety and access control procedures are followed and maintain a safe work environment.
  • Provide protection to clients, residents, and property, and provide assistance/support as required.
  • Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards.
  • Enforce client rules, regulations, and laws, and assist police and medical staff when required.
  • Provide exceptional customer service to clients, customers, contractors, and visitors.
  • Perform routine property patrols and respond to emergencies and fire alarms.
  • Follow up with daily documentation, incident reports, and front desk software as required.
Requirements
  • Valid Ontario Security License.
  • High school diploma or equivalent preferred.
  • Ability to lift 50 lbs, sit for extended periods, and stand for extended periods.
About Us

FirstService Residential is North America's foremost property management firm, specializing in property management, front desk security guards, cleaners, and superintendents. We offer competitive salaries, top benefits, and career training, and are recognized as a Great Place to Work.