Senior Platform Engineering Leader

4 weeks ago


Toronto, Canada Understanding Recruitment Full time

Platform Engineering Leader Opportunity

We are seeking a seasoned Platform Engineering Leader to join our innovative Series-C Scale-Up, revolutionising customer service within the e-commerce space.

The team has developed a cutting-edge AI-powered customer support platform designed specifically for e-commerce businesses. The platform helps centralise customer interactions from various channels, including email, social media, live chat, and SMS, enhancing customer satisfaction, streamlining support operations, and driving sales growth.

As the Platform Engineering Leader, you will report directly to the CTO and lead a large (45+ Engineers), cross-functional platform engineering group. Your mission will be to empower product engineering teams by delivering reliable core APIs, comprehensive documentation, enhanced developer experience, managed services, templates, and best practices.

Key objectives for this role include ensuring and improving service maturity standards in disaster recovery, monitoring coverage, and security practices, while driving the team to enhance the overall developer experience.

We are seeking a highly experienced Platform Engineering Leader with:

  • Experience leading and scaling exceptional cross-functional engineering teams.
  • A strong technical background in Software Engineering (Python/Java), Data Tooling (Kafka), and DB's (Clickhouse, Postgres).
  • Exceptional Leadership experience with Prior experience at Director/VP of Engineering level.
  • Experience working within largescale data environments.

Compensation: Base up to $340,000 CAD + Bonus, Equity, and wider benefits.

Location: Toronto - (Hybrid 2 days per week in-office).



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