Store Operations Manager

1 week ago

Belleville, Ontario, Canada Sephora Full time
Job Description

Job Summary:

The Store Director is responsible for managing the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store. They ensure adherence to the SEPHORA concepts and culture, ensuring maximum profitability and compliance with SEPHORA's objectives and policies.

Key Responsibilities:

Store's Budget and Business Results

  • Forecast sales and payroll with District Manager to drive store results.
  • Monitor daily, weekly, monthly sales results and communicate to staff members.
  • Manage and measure the effectiveness of business strategies. Adjust game plan as needed.
  • Achieve store's sales plans and operating profits while maintaining expenses.
  • Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge and services.

Human Resources

  • Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
  • Recruit, interview, and hire for all positions according to business needs.
  • Train, coach, delegate to, supervise and motivate Assistant Managers and Supervisors to develop their leadership and business skills.
  • Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities.
  • Ensure all team members receive quarterly development meetings and plans.

Merchandising and Operations

  • Conduct inventories on a timely basis and maintain updated inventory records.
  • Communicate inventory issues/concerns to the District Manager and key stakeholders.
  • Make strategic and innovative merchandising decisions in accordance with Sephora's concepts when necessary, to grow the business.

Requirements:

  • 5 years of management experience in the retail/service industry.
  • Previous experience recruiting, staffing and hiring across all store positions, including leadership.
  • Effective time management, problem solving and communication skills are essential.
  • Maintaining composure and managerial courage are essential.
  • Ability to analyze sales trends and react appropriately.
  • Proficiency in Windows, Word and Excel.
  • A High School graduate or equivalent, while a College degree is preferred.
  • Open availability including evenings, weekends and holidays is required.

Additional Information:

  • Work in a fragrance filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.

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