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Technical Analyst I
2 months ago
We are seeking a highly skilled Technical Analyst to join our dynamic IT team. As a Technical Analyst, you will be responsible for providing technical support to end-users, troubleshooting problems with network, user, hardware, and software, and implementing appropriate actions.
Key Responsibilities- Provide technical support to end-users, including hardware and software-related issues.
- Troubleshoot problems with network, user, hardware, and/or software, and select and implement appropriate actions.
- Provide instruction to staff when new acquisitions, upgrades, or changes are made.
- Assist in the implementation of new infrastructure projects by providing technical expertise and support to IT team members.
- Ensure the health, safety, and well-being of all children, youth, and vulnerable people in YMCA programs.
- Focus on the health, safety, and well-being of all children, youth, and vulnerable people in YMCA programs, including understanding legal and moral obligations related to reporting suspected child abuse.
- A computer science or related degree is preferred.
- A minimum of two (2) years' experience supporting corporate-wide IT infrastructure systems and services as a Support Analyst or Help Desk Agent.
- Minimum technical certification MCP; MCITP: Enterprise Desktop Administrator.
- ITIL v3 Foundations certification is preferred.
- Requires knowledge and understanding of the following technologies:
- Server Applications including MS SQL 2005 and 2008, Microsoft Office 365 Cloud-based applications, Terminal Services, XenApp, VMWare ESXi.
- Windows Operating Systems: Windows Server 2008 and 2012, Windows 10, Windows 7.
- Server Administration/Technologies including: Active Directory (AD), DNS, DHCP.
- Network Technologies/Protocols/Security including Ethernet, TCP/IP, IPSEC, 802.11g/n, wireless, and cabling.
- BackupExec, Ivanti Security Suite.
- Incident Management software – Jira ServiceDesk, Confluence, Insight.
- Blackbaud's suite of products, including Raiser's Edge, Financial Edge, and Advanced Budget Management.
- Microsoft SharePoint Online, Social Solutions ETO, Raisin, and other online applications within the online portfolio.
- Active Network's Class Membership & Program system is an asset.
- Excellent verbal and written communication skills.
- Demonstrated ability as a technical/computer trainer.
- Understanding of YMCA business practices and procedures is an asset.
- Highly organized with strong follow-up skills.
- On-call availability to support business systems, database, web, and internet services, on a scheduled rotation.
- Access to a motor vehicle is a must for this position, as travel within the region is required.
- Flexibility regarding work hours, including evenings and weekends.
- Ability to work in an efficient manner independently and as part of a team.
- Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers.
- Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design.
