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Air Export Coordinator Specialist
1 week ago
About Us: At Kintetsu World Express, we pride ourselves on delivering a world-class customer service experience to our valued clients. Our collaborative and diverse approach ensures a helpful, positive environment for all, maintaining the high standard of customer service excellence that has made us the envy of our competitors.
Job Description: We are seeking an Air Export Coordinator who will be responsible for smooth transactions by utilizing our vast worldwide network for a designated client base. As a member of our team, you will provide excellent customer service and be the first point of contact for client inquiries, concerns, and complaints. You will also assist with the air export operation and sales, ensuring accurate processing of paperwork to minimize errors.
Responsibilities:
- Provide top-notch customer service and serve as the primary contact for key assigned accounts
- Assist with air export operations and sales, ensuring accurate documentation and minimizing errors
- Coordinate shipments, provide information and alerts for air export customers, and support the sales department in negotiating rates and quotes for services
- Maintain accurate filing systems, update/input details of shipments, and ensure accuracy for billing
- Collaborate with the division/department manager to maintain company policies and procedures
Requirements: To succeed in this role, you should have formal academic training in a related field (CITT or CIFFA preferred) and two to four years of related experience and/or training, or an equivalent combination of education and experience. You must possess excellent communication and problem-solving skills, as well as proficiency in personal computer skills, including electronic mail, record keeping, and routine database activity.
What We Offer: At Kintetsu World Express, we offer a dynamic, fast-paced work environment with a great team. Our benefits package includes competitive and equitable compensation, on-going training and development opportunities, a generous bonus program linked to company and individual success, and more. If you're looking for a challenging and rewarding career opportunity, join us today