Systems Administrator
2 weeks ago
About Global Relay
Global Relay is a leading provider of enterprise information archiving solutions, serving the world's most highly regulated firms with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.
Job Summary
The Systems Administrator - Entry Level is responsible for assisting in server maintenance, application deployments, implementation and maintenance of IT Operations support tools, as well as incident troubleshooting and resolution.
Key Responsibilities
- Identify, troubleshoot, diagnose, and correct systems-related issues as they arise
- Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible
- Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems
- Provide ongoing operational support and work closely with team members on issue resolution
- Manage and administer incident, problem, and service request queues
- Develop and maintain system use guides, run books, and other documentation as needed
Requirements
- 1-3 years of experience as a Systems Administrator preferably within a software development environment
- In-depth experience installing, configuring, and administering Linux operating systems
- Experience with OpenSource software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.)
- Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, problem management
- Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash
- Ability to develop and maintain positive working relationships
- Ability to work in a team environment and independently as needed
- Ability to adapt to change and work well under pressure
- Ability to multitask and manage numerous projects
- Ability to take on internal operational initiatives as a prime or lead
- Excellent communication, organizational, interpersonal, problem-solving, and documentation skills
- Experience running and supporting a global 24x7 internet-based service or product is considered an asset
- Solid understanding of networking/firewall concepts and their role within an application development environment is considered an asset
- Service management certifications such as ITIL is considered an asset
Working Conditions
Must be available after hours and/or weekends for emergency-related work, service-impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours)
What We Offer
Global Relay offers a competitive compensation package, including a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.
Why Join Us
At Global Relay, we're committed to creating a culture that breeds creativity and rewards perseverance and hard work. We're a team of smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. We're passionate about delivering exceptional results and making a meaningful impact in the industry.
Equal Opportunity Employer
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
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