Auto Body Estimator and Customer Service Representative

5 days ago

Summerside, Canada Centennial Auto Group Full time
Centennial Carstar Collision Appraiser Job

We are seeking a highly organized, motivated, and detail-oriented individual to join our team as an Auto Body Estimator and Customer Service Representative at Centennial Carstar Summerside.

About the Role

This is a full-time, permanent position with 40 hours per week. The ideal candidate will be responsible for inspecting vehicles for collision damage, creating detailed appraisals, and negotiating with insurance companies. Excellent customer service skills and strong written, verbal, and computer skills are essential.

Responsibilities and Requirements
  • Inspect vehicles for collision damage and determine repair needs.
  • Create detailed appraisals with accurate repair cost estimates.
  • Negotiate and maintain good working relationships with insurance companies and adjusters.
  • Review repair invoices and ensure they align with estimates.
  • Submit supplement requests to insurance companies for approval, including photos, service invoices, parts invoices, and supplement estimates.
  • Stay updated on industry trends and guidelines.
  • Provide excellent customer service and address inquiries.
  • Communicate with technicians throughout the repair process.
  • Maintain accurate records of assessments and estimates.
Skills and Qualifications
  • Strong customer service and phone skills required.
  • Exceptional written, verbal, and computer skills.
  • Must be reliable and show initiative.
  • Professional personal presentation.
  • Organized, capable of multitasking, prioritizing, working independently, and under pressure in a fast-paced environment.
  • Valid driver's license.
  • Possess technical knowledge of auto body collision and mechanical repairs.
  • Previous automotive appraiser experience is not necessary but considered a strong asset. Additional training will be provided.
Salary and Benefits

The salary for this position is estimated to be between $17.00 and $23.00 per hour, plus commission incentives and benefits (negotiable based on experience). We offer a supportive and team-oriented environment, professional training and development opportunities, competitive wages, company matching RRSP, group health/dental/insurance coverage, employee discounts, and opportunities for career advancement.

We welcome applications from individuals who are legally eligible to work in Canada. Please note that only candidates with current authorization to work in Canada will be considered for this position.

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