Casino Rama Greeter

1 week ago

Orillia, Ontario, Canada EightSix Network Full time

Job Title/Classification: Outlet Greeter



Department: Simcoe Yard House



Employment Type: Full-Time (Temp)



Shift Assignment: Swing, Thu/Fri OFF, Sun-Wed – 16:00-00:00 & Sat – 16:45-00:45



Wages: Start Rate: $17.34; Hour Rate: $19.51; 1-Year Rate: $21.68



Job Summary: We are looking for customer-oriented service professionals to join our Food & Beverage team in providing unique dining experiences to our customers.



Key Responsibilities:



  • Maintain a professional appearance adhering to company and department grooming policy;
  • Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
  • Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
  • Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
  • Recognize and use guest name at all times;
  • Seat guests in a pleasant manner following the standards set forth by the department;
  • Control guest flow of seating in the restaurant;
  • Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
  • Maintain cleanliness of restaurant lobby areas;
  • Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
  • Be knowledgeable about the daily activities in the Hotel and the Casino;
  • Be knowledgeable of all menu items offered in the restaurant;
  • Help maintain an organized, safe and clean outlet;
  • Performs other duties as assigned.


Requirements:



  • Prior customer service experience in a fast-paced environment in a similar role preferred;
  • Ability to present an outgoing, confident and personable attitude at all times;
  • Reliable and dependable work ethic;
  • Excellent verbal English communication skills; Ability to read and write in English;
  • Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast-paced work environment;
  • Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.
  • Ability to walk and stand for prolonged periods (regular work shift 8 hours);
  • Must have or be able to acquire Smart Serve certification;
  • Understanding of guest flow and restaurant operations an asset.
  • French language skills (verbal and written) are an asset;


Why Work for Us:



We celebrate and empower those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations.



Apply Now: For the best chance to hear from us, apply within 7 days of the posting date.

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