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Case Management Counsellor

2 months ago


Edmonton, Alberta, Canada Accoravillage Full time
Case Management Counsellor (CF) Somali Language - ISS

We are seeking a skilled Case Management Counsellor to join our Immigration team in Edmonton. As a Case Management Counsellor, you will work directly with new immigrants and refugees, providing client-centered care and support to help them transition into life in Canada.

Key Responsibilities:

  • Evaluate client needs and develop service plans to ensure a smooth transition into life in Canada.
  • Assess client's needs and determine the types of services required, including access to Health Care, health literacy, transportation to medical appointments, and navigating the Health system.
  • Develop a service plan according to the assessment, setting goals and timelines to ensure clients' needs are met.
  • Provide or obtain interpretation and translation support as needed, and conduct case management services to ensure that clients' needs are met.
  • Establish networks with other Settlement Counsellors, community groups, and centres to build on the strengths in newly arrived families.
  • Collect client feedback to track outcomes of settlement services and keep accurate and up-to-date client files.
  • Ensure client confidentiality and prepare and submit required reports and statistics.

Requirements:

  • A Degree in Social Work/Human Services or equivalent.
  • Somali speaker and additional second language, Arabic or French, would be an asset.
  • Minimum 2 years' experience working with newcomers to Canada.
  • Certification as a Settlement Practitioner through AAISA is desired and expected within 3 years of date of hire.
  • A vehicle and valid class 5 driver's license – requirement to transport clients in your personal vehicle.
  • Summary of driving record with no more than six (6) demerit points current within one (1) year.
  • Required 2 years of Driving Experience.
  • Police Information Check including vulnerable sector search current within six (6) months.
  • Child Intervention Record Check current within six (6) months.

What We Offer:

  • The annual compensation for this position begins at $60,635.52 to $68,214.96 per year and is based on qualifications and experience.
  • Flexible benefit options when eligible.
  • Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
  • Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

We are a highly collaborative, team-oriented organization, guided by faith to care for and bring hope to people in need with humility, compassion, and respect.

We are one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do

  • Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
  • Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
  • Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.