Customer Supply Chain Coordinator
1 month ago
Job Summary:
We are seeking a highly skilled Customer Supply Chain Specialist to join our team at Sofina Foods. As a key member of our supply chain team, you will be responsible for processing and managing customer orders, ensuring accurate and efficient fulfillment, and providing exceptional customer service.
Key Responsibilities:
- Manage and process order cycles accurately and efficiently
- Collaborate with Operations and Logistics teams to ensure daily orders are filled to meet customer requirements
- Utilize inventory management systems to determine order requirements
- Manage backorders and resolve customer issues
- Upsell existing stock to minimize waste and sell available surplus product to customer replenishment teams
- Perform order entry and claims management for a defined group of accounts
- Develop and maintain business relationships with customers and sales teams
- Provide data to sales teams, including pricing, order status, and delivery information
Requirements:
- 2-3 years of experience in customer service or sales within the manufacturing industry
- Experience with ERP or CSB systems is an asset
- Outstanding communication skills, verbal, written, and listening
- Effective data collection and analytical skills
- Proven ability to achieve challenging goals and objectives
- Must be proactive, able to take the initiative, and operate independently
- Able to prioritize multiple tasks to make effective use of time
- Must be able to develop team spirit in associates
- Excellent computer skills, including Microsoft Office
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