Security Operations Manager

3 weeks ago


Vancouver, British Columbia, Canada EightSix Network Full time

Job Title: Dispatch Manager

At EightSix Network, we are seeking a highly skilled and experienced Dispatch Manager to join our team. As a key member of our control room operations, you will be responsible for overseeing and coordinating all activities within our control room.

Key Responsibilities:

  • Supervise and lead a team of dispatchers, ensuring they adhere to operational procedures and deliver exceptional service.
  • Monitor incoming reports of security incidents, alarms, and emergencies; prioritize and dispatch resources accordingly.
  • Coordinate the deployment of security officers and response units based on incident severity, location, and available resources.
  • Maintain clear and effective communication with field personnel, clients, and internal stakeholders to ensure timely response and resolution of incidents.
  • Utilize advanced security monitoring systems and software to track incidents, manage alarms, and support decision-making processes.
  • Provide training, guidance, and mentorship to dispatch team members to enhance their skills and performance.
  • Ensure compliance with company policies, procedures, and regulatory requirements; maintain accurate records of incidents, actions taken, and outcomes.

Requirements:

  • Minimum of 2 years of experience in a similar role within the security industry, with proven experience in dispatch operations and incident management.
  • Strong leadership abilities with the ability to motivate and manage a team effectively under pressure.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
  • Strong analytical and decision-making skills to assess situations quickly and implement effective solutions.
  • Familiarity with security monitoring systems, CCTV, and other relevant technologies used in control room operations.

Availability:

Willingness to work flexible hours, including nights, weekends, and holidays, to oversee 24/7 operations.

Base salary will range between $70,000 and $80,000.



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