Home Support Services Manager

2 weeks ago


Surrey, British Columbia, Canada Fraser Health Full time

About the Role

We are seeking a highly skilled and experienced Home Support Services Manager to join our team at Fraser Health.

Job Summary

The Home Support Services Manager is responsible for overseeing the daily operations of home support services for clients living in the assigned geographic area. This includes managing designated staff, human resource related events, and providing technical and procedural guidance to staff.

Key Responsibilities

  • Provides administrative supervision and oversight to teams of Community Health Workers that provide clients with home support services within the service area.
  • Works collaboratively with team leaders and managers in the local Primary Care Network to ensure integration of home support with Primary Care Networks.
  • Manages designated staff including Community Health Workers and clerical team, working in conjunction with appropriate Employee Experience support, to manage human resource events such as performance, discipline, hiring, termination, and grievance procedures.
  • Supports staff through training, orientation, guidance and implementation of effective processes and guidelines.
  • Cordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology.
  • Assesses impact of changes on clients, staff, and other stakeholders.
  • Develops, compiles, coordinates, analyzes and monitors various operational reports related to home support.

Qualifications

  • Bachelor's Degree in Leadership or related field supplemented with five years recent, related experience, or an equivalent combination of education, training and experience.
  • Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
  • Strong skills in manipulating large amounts of data.
  • Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.
  • Understanding of quality assurance processes and ability to educate staff on quality improvement changes.

Compensation

The salary for this position is estimated to be between $80,000 and $120,000 per year, depending on experience.


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