Senior Account Manager
2 months ago
Job Overview
Reports to: District Manager, Saskatchewan
Shift: 5 x 2; Monday – Friday, 8 hours per day
Location: Saskatoon, SK
Relocation: This position offers relocation to Canadian Residents.
Key Job Responsibilities
- Be the primary point of contact for all matters related to products, parts, availability issues, invoicing, contract negotiation, and administration, warranty claims, and contract change orders.
- Maintain a strong business relationship between the customer and the company.
- Ensure that external customer expectations are met, including parts and equipment availability.
- Develop contingency plans for addressing critical shortages quickly and cost-effectively.
- Be accountable for all operational processes and deliver performance on budget.
- Provide technical assistance needs to supervisors to accommodate customer requirements.
- Develop and maintain key metrics and practices to identify opportunities for the customer.
- Ensure that parts are available and delivered on time for the customer.
Qualifications/Requirements
- 5 years of experience working directly in sales-focused or similar account management roles.
- Bachelor's degree in business development or a related field or equivalent work experience.
- General Heavy Equipment knowledge, with basic mechanics, hydraulics, and electric knowledge.
- Effectively present information and respond to questions from groups of managers across the organization, clients, customers, and the public.
- Must be self-motivated with a sales-driven attitude.
- 5+ years of parts and/or operations experience with continuously expanding professional experience.
- Proven ability to establish strong relationships with key stakeholders, both internally and externally.
- Proven leadership skills with a strong ability to communicate at multiple levels.
- Strategic thinker - strong ability to see opportunities and convert them into added value proposals for clients.
- Superior interpersonal and communication skills with the ability to connect with a variety of stakeholders at multiple levels.
- Verbally present messages in a clear and concise manner.
- SAP and solid MS Office skills (Word, Excel, PowerPoint, Project).
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