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IT Support Specialist

2 months ago

Vancouver, British Columbia, Canada CloudPSO Inc Full time
Job Description

About the Role

We are seeking a highly skilled IT Support Specialist to join our team at CloudPSO Inc. as a Desktop Support Technician. As a Client Support Expert, you will be responsible for providing top-notch IT support to our clients in the Financial Services sector, including hedge funds and family offices.

Key Responsibilities

  • Handle escalations from the helpdesk, providing advanced troubleshooting and resolution.
  • Troubleshoot and configure network and infrastructure issues for our clients, ensuring minimal downtime and optimal performance.

Technical Areas of Focus

  • Switches and Routers
  • Storage Area Networks (SANs) and Local Area Networks (LANs)
  • Microsoft Exchange and Office 365
  • Windows Operating Systems
  • VMware & vSphere servers
  • VOIP phone systems

Team and Success Metrics

You will be part of a team that values quality service and strong relationships with users, creating a positive work environment.

Your success will be measured by key performance indicators (KPIs) focused on:

  • Quality of documentation and notes
  • Achieving first time fixes
  • Positive feedback from users
  • You will have opportunities to learn and grow, supported by our internal training programs and regular one on one meetings with your manager.
  • Hard work and dedication will be rewarded with opportunities for career advancement

Additional Information

  • A significant portion of your time will be spent onsite with clients, primarily in the Financial Services sector. All travel expenses to client sites will be covered.
  • Enjoy competitive compensation, a contributory pension scheme, company events, and private medical and dental insurance.