User Experience Specialist

2 weeks ago

Montreal, Quebec, Canada Allied Properties REIT Full time
About Allied Properties REIT

Allied Properties REIT is a leading provider of distinctive urban workspaces in major Canadian cities. Our activities focus on delivering knowledge-based organizations with unique urban environments that foster creativity and connectivity.

Job Summary

We are seeking a highly skilled User Experience Specialist to join our team in Montreal. As a User Experience Specialist, you will play a key role in cultivating an engaging user experience for our tenants, allowing us to bring to life our mission to provide knowledge-based organizations with urban environments that foster creativity and connectivity.

Key Responsibilities
  • Manage all users, handling day-to-day inquiries and concerns, including billing issues, accounts receivable, accounts payable, vendor purchase orders, lease administration, user requests, service amenities, and telecommunications.
  • Maintain, track, and report on service contracts and fee schedules.
  • Oversee parking processes, including parking agreements, maintain tracker, ensuring compliance, and resolving issues.
  • Provide accurate and timely accounts receivable and accounts payable reporting.
  • Assist in the development of asset plans.
  • Support the coordination of Allied's Environmental, Social, and Governance (ESG) initiatives.
  • Manage day-to-day property operations and coordinate vendor work.
  • Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
  • Collaborate on user appreciation ideas and events, waste reduction initiatives, and tenant survey requirements.
  • Provide exceptional customer service to all users, vendors, and colleagues.
  • Build strong relationships with users through regular interactions and Allied's User Engagement Program.
  • Ensure timely completion of all property-related information requests and filing.
  • Assist during emergencies and maintain up-to-date emergency plans.
  • Support Property teams with user-focused communications, projects, and programs.
  • Embody and support Allied's safety and security program.
Requirements
  • At least 2 years of customer service, hospitality, or administrative experience.
  • Previous Yardi experience is an asset.
  • Exceptional customer service skills.
  • Strong verbal and written communication and people skills, including a proven ability to build relationships.
  • Strong computer skills with excellent knowledge of MS Excel and MS Word.
  • Strong organization and multi-tasking skills.
  • Ability to work under pressure in a fast-paced environment.
  • Team player attitude.
What We Offer

Allied Properties REIT is an exceptional place to work. We are proud to be recognized as one of Canada's Best Employers in 2023 by Kincentric. We are committed to hiring the most qualified candidates while promoting diversity and equity within our organization. We encourage qualified individuals to apply, regardless of their sex, ethnicity, origin, sexual orientation, abilities, or socio-economic background.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodations during the recruitment and selection process, please let us know. We will work with you to provide a harmonious recruitment experience.

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