Hotel Operations Manager

1 month ago


Weyburn, Saskatchewan, Canada Perfect Inns and Suites Full time
Hotel Clerk Supervisor Job Description

At Perfect Inns and Suites, we are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Leadership and Team Management: Supervise and train a team of hotel clerks to ensure they are equipped to handle guest inquiries and requests efficiently.
  • Guest Services: Resolve guest complaints and concerns in a professional and courteous manner, ensuring that all issues are addressed promptly and to the guest's satisfaction.
  • Operations and Administration: Establish and maintain work schedules, procedures, and policies to ensure the smooth operation of the front desk and hotel services.
  • Staff Development: Identify training needs and provide coaching and guidance to staff to improve their skills and performance.
  • Technical Support: Troubleshoot and resolve technical issues related to hotel systems, equipment, and software to minimize downtime and ensure business continuity.

Requirements:

  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in a supervisory or leadership role in a hotel or hospitality setting

Working Conditions:

  • Permanent position
  • 30 to 40 hours per week
  • English language required


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