Hotel Operations Manager
1 month ago
At Perfect Inns and Suites, we are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.
Key Responsibilities:- Leadership and Team Management: Supervise and train a team of hotel clerks to ensure they are equipped to handle guest inquiries and requests efficiently.
- Guest Services: Resolve guest complaints and concerns in a professional and courteous manner, ensuring that all issues are addressed promptly and to the guest's satisfaction.
- Operations and Administration: Establish and maintain work schedules, procedures, and policies to ensure the smooth operation of the front desk and hotel services.
- Staff Development: Identify training needs and provide coaching and guidance to staff to improve their skills and performance.
- Technical Support: Troubleshoot and resolve technical issues related to hotel systems, equipment, and software to minimize downtime and ensure business continuity.
Requirements:
- Secondary (high) school graduation certificate
- 2 years to less than 3 years of experience in a supervisory or leadership role in a hotel or hospitality setting
Working Conditions:
- Permanent position
- 30 to 40 hours per week
- English language required
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